Nobody hates black despite being the darkest. It goes with everything. The only time one dreads of black when it comes to displaying something on a screen. That’s because it always means trouble. If you are getting a black screen on Spotify Web Player, this is the correct place to know how to fix it.

Turn off Hardware Acceleration One may turn on the hardware acceleration option, hoping that music will sound better or the app may run faster but most users report that it does the contrary. Turning it on makes Spotify run very slow and sometimes it may not open and crash. Here’s how you can disable the ‘Hardware Acceleration’ feature: Go ahead and open up the Spotify app on your computer. From there, click on the V icon next to your account profile at the top-right corner of your screen. Select Settings. Finally, look for the Compatibility section and toggle Enable hardware acceleration. Make sure it’s disabled.

Web apps are great. They are independent of browsers and platforms for they work everywhere without the need to install anything extra. Spotify, besides having a desktop app, also has an amazing web player. But it doesn’t work sometimes.

For many users, the Spotify Web Player either stops working or shows a black screen as soon as they open it. In case you are also going through the same issue, use the following tips to fix it.

Let’s start the troubleshooting process.

1. Restart Browser

Since the issue is in the browser, you should start by closing it. Sometimes, a simple restart will fix the issue. In case restarting the browser fails to help you, restart your device too.

2. Sign In

If the black screen appears when you try playing a song or while adding a song to a playlist, you should verify whether you are signed into Spotify or not. In case you aren’t, login instantly.

3. Play Next Song

The solution may seem random but it has fixed the black screen issue for many Spotify users. What you need to do is play a song on Spotify mobile apps and then cast it to a web player. Here are the steps in detail:

Step 1: Open the Spotify Web Player in your browser. Then open the Spotify app on your mobile or PC. Play list in spotify not showing in sonos app.

Note: Make sure you are logged in with the same accounts.

Step 2: Play any song on the Spotify app. Once the song starts playing, you will see the 'Devices Available' text below the song title. Tap on it.

Step 3: On the next screen, tap on the devices icon and select Web Player from the available options.

Step 4: The song will start playing on your PC. Refresh the Spotify page on your PC and that’s it. The black screen will disappear.

The issue happens because Spotify fails to load the last played song. By playing a song on other platforms, things get fixed.

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4. Clear Browser Cache and Cookie

Clearing browser cache and cookies is also a helpful way to fix the black screen issue on Spotify. We will tell you the steps for the Chrome browser here.

Step 1: Launch Chrome browser and click on the three-dot icon at the top. Go to Settings. Alternatively, you can type chrome://settings in the address bar to load the settings quickly.

Step 2: Scroll down in the settings and click on Advanced.

Step 3: Under Privacy and security, click on Clear browsing data.

Step 4: Check the boxes next to ‘Cached images and files’ and ‘Cookies and other site data’ options. Then click on the Clear data button at the bottom.

Step 5: Restart your PC.

If you use Spotify through a browser on your mobile too, we would suggest clearing cache and cookies on the mobile browser as well.

5. Disable Extensions

Sometimes, an extension could also be responsible for Spotify not working issue on the web player. To find that, you will have to disable the extensions on your browser one by one. Once disabled, restart your browser and play a song on Spotify's Web Player. Repeat it for every extension to find the culprit.

6. Check Ad Blockers

If you use an ad blocker, try disabling it for a while. Relaunch the browser and try playing a song. If the issue is fixed, your ad blocker is hampering with Spotify. That doesn’t mean you will have to keep it disabled. What you can do is add the Spotify website in the ad blocker whitelist. Open the ad blocker settings, and you will find the whitelist option.

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7. Disable Hardware Acceleration

Follow these steps to disable hardware acceleration in Chrome:

Step 1: Open Chrome settings from the three-dot icon. Alternatively, you can type chrome://settings in the address bar.

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Step 2: Click on Advanced to reveal more settings.

Hardware Acceleration Spotify Reddit

Step 3: Scroll down and turn off the toggle present next to Use hardware acceleration when available. It’s present under System.

Step 4: You will be asked to relaunch the browser. Click on relaunch. Hopefully, the issue should be fixed after that.

Spotify App Hardware Acceleration Sensor

8. Enable Flash

Some users have reported that enabling Flash for Spotify fixes the black screen issue for them. Browsers provide different content settings where you can enable and disable things like Flash for individual sites.

To whitelist Flash for Spotify, open the website and click on the icon before the website URL. On some browsers, you will find it on the right side of the URL. Then, under Flash, either select Allow or Ask first.

9. Fix Spotify Web Player Not Working on Mobile

Is Spotify not working on your mobile browser too? To fix it, start by clearing browser cache and cookies.

Then, you should change it to the desktop view. Many browsers let you do that. The option is usually available under settings. On Chrome, tap on the three-dot icon and check the Desktop site. Reload the Spotify page to fix the issue.

Spotify App Hardware Acceleration Settings

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Browser Throws Music Woes

At times, the issue is in the network. So try connecting the Spotify Web Player through a different network than the current one. In case everything fails to fix the issue, you should download the Spotify apps. They are available for both mobile and desktop.

Next up: After Spotify is up and running, check out these tips and tricks to use Spotify to the fullest.

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read Next21 Spotify Music Tips and Tricks You Must Check OutAlso See#spotify #troubleshooting

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Part 1. What is Hardware Acceleration Spotify – Brief Explanation

You may have come across this term on various applications before. If a platform offers the hardware acceleration function, it is usually designed to help the software run faster and use less power.

To put it simply, Hardware acceleration is a process when you run the Spotify app (which is software), it works with your computer hardware at the same time to optimize Spotify's performance. If your computer has a strong CPU, it might perform better in the music decoding and playback process when streaming Spotify music.

Spotify Hardware Acceleration Mac

Moreover, the hard acceleration can make your operations on the Spotify app go smoother, for example, when you scroll through playlists. It's because the rendering of the interface is offloaded to the GPU instead of having to do CPU do all the work. Generally speaking, this setting has no big impact on most listeners, and that's why Spotify has enabled it by default.

Spotify App Hardware Acceleration Calculator

Does hardware acceleration affect Spotify's sound quality?

Spotify App Slow

No. There is no solid documentation about what Spotify is accelerating, but most people agree that it has nothing to do with sound processing. Sound quality will be noticeably improved if you get an excellent sound card for your computer and play music using great headphones or speakers. Also, volume equalization affects the sound, so you can use Spotify equalizer to make music sound better.